Everetts Pharmacy
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Community Pharmacy Patient Questionnaire Results

Warsash April 2014 to March 2015

 

1.      Why did you visit this pharmacy today?

A.      To collect a prescription for yourself                              65%

B.      To collect a prescription for someone else                      20%

C.      To collect a prescription for both                                   12%

D.     For something else                                                         3%

 

2.      If you collected a prescription today, were you able to collect it straight away, did you have to wait in the pharmacy or did you come back later to collect it?

A.      Straight away                              35%

B.      Waited in pharmacy                     50%

C.      Came back later                          13%

 

3.      How satisfied were you with the time it took to provide you prescription and/or any other NHS services you required?

A.      Not at all satisfied                         2%

B.      Not very satisfied                          2%

C.      Fairly satisfied                               11%

D.     Very satisfied                                85%

 

4.   Thinking about any previous visits as well as todays, how would you rate the         pharmacy on the following

a.      The cleanliness of the pharmacy

                                                              i.      Very poor                     0%

                                                            ii.      Fairly poor                    2%

                                                          iii.      Fairly good                  17%

                                                           iv.      Very good                   81%

b.      The comfort and convenience of the waiting areas

                                                              i.      Very poor                      1%

                                                            ii.      Fairly poor                     7%

                                                          iii.      Fairly good                   20%

                                                           iv.      Very good                    72%

c.       Having in stock the medicines/appliances you need

                                                              i.      Very poor                    4%

                                                            ii.      Fairly poor                   3%

                                                          iii.      Fairly good                  14%

                                                           iv.      Very good                    78%

                                                             v.      Don’t know                  1%

d.      Offering a clear and well organised layout

                                                              i.      Very poor                      0%

                                                            ii.      Fairly poor                     4%

                                                          iii.      Fairly good                   12%

                                                           iv.      Very good                    77%

                                                             v.      Don’t know                    7%

e.      How long you have to wait to be served

                                                              i.      Very poor                      0%

                                                            ii.      Fairly poor                     0%

                                                          iii.      Fairly good                   15%

                                                           iv.      Very good                    81%

                                                             v.      Don’t know                    4%

f.        Having somewhere available where you could speak without being overheard, if you       wanted to

                                                              i.      Very poor                     2%

                                                            ii.      Fairly poor                    3%

                                                          iii.      Fairly good                  12%

                                                           iv.      Very good                   65%

 

                                                             v.      Don’t know                 18%